Not the path to
the coffee shop. The entrepreneurial path. His mother's father, Robert
McElroy, built two companies -- one that eventually became the
multibillion dollar American Hospital Supply. Following in granddad's
footsteps, Mr. Reichert founded five companies of his own, including a
software company while he was getting his MBA at Stanford, and he was
instrumental in helping turn around The Learning Company (now part of
Mattel (NYSE:
MAT)).
Now, as president of
Garage.com, he helps seed- and early-stage companies raise money
from angels and VCs. Along his entrepreneurial journey, the lean
46-year-old picked up a lot of Roy Rogers-style wisdom about the venture
capital business. He distilled it into a top ten list of myths and
realities that are guaranteed to raise someone's ire.
Myth No. 10:
The Internet changes everything.
The reality: The
Internet touches everything but doesn't necessarily change it.
"Conventional
wisdom is that the Internet is the biggest technological phenomenon in
the history of mankind," Mr. Reichert says, clicking on a Powerpoint
presentation to prove it wrong. The computer screen shows a big ski
slope and a smaller one. The big slope? I guessed television. Wrong.
It's actually radio. In its first seven years on the planet, radio was
adopted by 45 percent of the U.S. public. In that same time frame the
Internet has penetrated just 25 percent of American households.
Slide shows aside,
Mr. Reichert makes an excellent point for would-be entrepreneurs: "Just
because you're part of the Net doesn't mean that the laws of economics
have been repealed. You've got to have a real business."
Careful not to
alienate Vint Cerf, Mr. Reichert notes that he "would never want to come
across as someone who doesn't think the Internet is important. The
Internet clearly can have a dramatic effect on the way business is done,
but it's still business. That means it's still about creating value and
creating profits."
Myth No. 9:
Venture capitalists fund startups.
The reality:
Venture capitalists fund established companies. Angel investors fund
startups.
OK, this one's
self-serving. Garage.com, which Mr. Reichert dubs a "venture gapitalist,"
hooks up seed- and early-stage startups with angel investors. Still, I
must agree that early-stage companies are much more likely to find
backing from angels than even those VCs who say they focus on
early-stage deals.
"There is a whole
bunch of mythology that has evolved that says, 'You find a couple of
grad students, have a clever idea, go to
Benchmark Capital, and get $15 million,'" Mr. Reichert says. "If
you're serious about starting a company, you've got to be realistic. You
scrape together a little money from friends, fools, and family and then
when you're ready to go for outside money, there's a one in a thousand
shot that you're going to get name-brand VC even at that stage."
Mr. Reichert's
main point, which I think is dead on, is that too many startups have
unrealistic expectations, setting them up for discouragement. "Don't
limit your vision to getting your series A funding from a Sand Hill Road
venture capital fund," he says. "There's this assumption that if, gee, I
don't get
Sequoia Capital in my first round, then I'll never make it with the
big boys. There's a chance, but it's really unlikely that you'll get
that funding. So, you need to expand your horizons and understand what
you're looking for. Don't compromise on quality, but be realistic in
terms of who is the right investor for you at this point in time."
Mr. Reichert
speaks from experience. In his last company, Academic Systems, he didn't
seek VC initially. It made more sense to get corporate cash. Academic
raised $400,000 in smart money from
Jostens (NYSE:
JOS),
which later brought in brand-name
Accel Partners. It wasn't long before
Kleiner Perkins Caufield & Byers was on board, bringing along two
little companies named
Microsoft (Nasdaq:
MSFT)
and TCI. "There was a very nice food chain effect that happened," he
says.
Myth No. 8:
I've got to perfect my business plan.
Reality: No one is
going to read it. You only have a few seconds to attract the attention
of an investor.
Mr. Reichert cops
to the fact that Garage.com is just as guilty as other VC advice gurus.
It has a 12-slide template that it encourages entrepreneurs to use
instead of a business plan. "But even at that I'm very anti-template and
very anti-cookie cutter," he says. "Every business has a different story
to tell, and in each business the story has different points of
emphasis." In other words, you need to understand your audience and tell
them exactly what they want to hear.
Mr. Reichert
advises entrepreneurs to focus on the four or five key questions an
angel or VC will ask so that they can "preempt" them. How do you do
that? Simple. Find three smart people at a cocktail party or some other
schmoozefest and give your elevator pitch. "I bet you that each of them
will have three or four questions in common," he says.
One other piece of
advice: don't give VCs history lessons. "Story trumps history," Mr.
Reichert says. "Don't spend your time recounting the history of the
Internet or enterprise software. Tell your audience the two or three
compelling things that are unique about you, and then answer all the
first-tier questions." Be prepared to give concise answers when asked
about your team, technology, size of your market, competitors, financial
milestones, and so forth. Mr. Reichert isn't telling you to skip the
fundamentals. "You need to do the work, but don't lead with that," he
says. "Don't lead with 50 pages of stuff. Have good crisp answers as
questions get asked." Having heard countless horror stories from VCs
about entrepreneurs who needlessly try to impress investors with their
knowledge of the industry, I must concur.
Myth No. 7: VCs
back teams.
The reality: VCs
back future returns. As one prominent VC once said: "I support my
management team 1,000 percent until the day I fire them."
The main point
here is to understand that your VC is your investor, not your friend or
the parent you never had. Too often an entrepreneur hears a VC say he or
she is completely behind the team and "there is a disconnect in an
entrepreneur's head that the VC now feels as though there is this
emotional bond between them," Mr. Reichert says. "And then they feel
betrayed at the first board meeting when the VC pushes back on what they
say."
While you may feel
like your VC is betraying you, there is little doubt that your
fundamental interests are aligned: "The alignment is around building a
hugely valuable company," Mr. Reichert continues. "It's not aligned
around your inner visions about how to craft a company. While the VCs
buy into your economics, they don't necessarily buy into your philosophy
of management. They'll be tolerant to a certain degree as long as you
deliver the economics. But understand that it's about the economics."
A related pet
peeve: entrepreneurs who say that VCs have given them money. "What
you've got to understand is that they're not giving you anything," he
says. "They're buying a percentage of your company. They're buyers, not
givers."
Myth No. 6:
There is more money out there than good ideas.
The reality: There
are more good ideas than money.
Finally, one for
the entrepreneurs. Of course, you know this is right from experience.
You hear VCs time and again talk about how there is plenty of money in
the market for great ideas. What they don't tell you is that you need to
know the right people to get that cash.
The fact is, money
isn't a commodity. There are lots and lots of good entrepreneurs with
good ideas who can't get funded to save their lives. But don't despair.
The real issue is that you need to get backing. That's what matters, not
whose name is on the check. "Don't feel as though you're a failure just
because you don't have Sequoia's money," Mr. Reichert counsels. "Very,
very few successful companies started out with Sequoia's money. Now,
that's not exactly the way Sequoia pitches it [he laughs], but
understand the way the numbers ultimately work out."
Myth No. 5:
Find a need and fill it.
The reality:
Anticipate a need and invent a market. As the great hockey pro Wayne
Gretzky said, "Skate to where the puck is going to be."
Mr. Reichert calls
it his "anti-MBA business model." Too often, entrepreneurs get caught in
the standard "gap analysis" they're taught in business school. That
framework urges business people to research a market, identify gaps
between what customers want and what the market provides, and then fill
the gaps. Seems like a reasonable approach. The problem is that in
today's high-speed Internet economy, gap analysis doesn't go far enough.
You must look
beyond the gaps to where that puck is headed. Getting trapped by "gap
analysis" won't get you there. "The gap in the market right now isn't
going to be a business opportunity in 18 months," Mr. Reichert says. "If
the gap is that visible or that important, someone is going to address
it faster than you or leapfrog it altogether."
Remember that the
problems of gap analysis may emerge later in the development of a
company, not just at the business-plan stage. Mr. Reichert recalls a
board member who came back from a tradeshow and was high as a kite about
interactive TV and wanted the company to change its strategy. "There was
huge pressure on us to shift the model to interactive TV, but
fortunately we resisted," he says.
Myth No. 4: If
you build it, they will come.
The reality:
Anyone can build, but can you execute?
"As opposed to the
MBA-driven business model, this is the engineer-driven business model,"
he says.
This may sound old
hat, but don't get caught up in gee-whiz technology. Mr. Reichert says
the problem still is very much with us. Even when it isn't readily
apparent, it's bubbling below the surface. Based on my correspondence
with entrepreneurs, I agree.
"Entrepreneurs are
trained well enough so that they say, 'No, no, no. We're not technology
driven,' or 'this isn't a field of dreams,'" he says. "But deep down in
their heart of hearts, they feel that if their idea sees the light of
day, the world will beat a path to their door."
The bottom line --
as you've heard time and time again -- great technology isn't enough.
Steve Jobs has a great technical mind, but he's also a hell of a
salesman. Too often Mr. Reichert sees entrepreneurial teams that lack
the person or people who can sell ideas to new employees, business
partners, customers, and investors. "You've got to sell all the time,
and that's what makes the difference between a success and a failure."
As Garage.com
cofounder Bill Joos says, "It's not enough to build a better mouse trap.
You must really want to kill mice."
Myth No. 3:
Someone will steal my idea.
Reality: They
already have your idea -- and the next one.
Entrepreneurs keep
making the same mistake on this count. I usually get at least one email
from an entrepreneur every one or two weeks asking how he or she can
protect his or her killer idea when VCs won't agree to a nondisclosure
agreement. That's the risk you take. If you pitch your idea to a VC,
you're right to be concerned about someone ripping it off -- or the VC
distilling the information and passing it along to a company he or she
already funds in your space. However, if you don't pitch the idea,
you're never going to get funded, and your company will forever be a
bunch of words scribbled on napkins.
Mr. Reichert
laughs when he recounts a "favorite" story underscoring his point. A
bright-eyed entrepreneur approached him at a conference. She said she
had an amazing idea and was recruiting a team. "That's great," he
replied. "Why don't you send along your executive summary." She wouldn't
do that unless he signed a nondisclosure agreement. So he said, "OK,
then just tell me the name of your company so I can keep an eye out for
it if you decide to pitch it." She wouldn't do that either, explaining:
"If I told you, it would give it away." (Rim shot!)
It's not enough to
have a great idea. You need some kind of "unfair advantage." "You should
be able to articulate a compelling business idea that you can win, even
if the entire world knows you've got this idea," he says. "You've got to
have some unfair advantage -- domain expertise, a relationship, a
technology, or something else other than the uniqueness of your idea."
In a previous gig
at The Learning Company, Mr. Reichert's unfair advantage was the
company's backing by Josten's Learning. It wasn't enough that The
Learning Company had a great idea to develop online instructional
materials for colleges and universities.
Myth No. 2: VCs
don't get it.
The reality:
Unfortunately, they do. Make sure you understand their feedback.
"Generally, VCs
are pretty smart people," he says. "They know a lot more about certain
things than you do. So you should take advantage of the opportunity to
learn and not just dismiss them as bozos."
The main point
here is that it's too easy to blame VCs if they take a pass on your
idea. "Oh, they just don't get it," is a frequent refrain. I won't go so
far as Mr. Reichert to say that all VCs get it, especially these days
when starting a VC firm is as trendy as Regis Philbin's monochrome
shirts and ties. You need to do your homework and know who you're
talking to.
I agree with Mr.
Reichert's advice: When you're going to pitch a VC, take someone with
you whose sole purpose is to observe and take notes. That person should
write down the exact questions that were asked, the body language of the
VCs, what piques their interest, and any other clues about the concerns
of a business plan. Even if you don't get funded, you have invaluable
information that you can use when you pitch to the next VC.
Myth No. 1: Our
projections are conservative.
The reality:
"Lies, damn lies, and business plans."
This is just a
short piece of advice to keep entrepreneurs from embarrassing themselves
or losing credibility with investors. Mr. Reichert has a lengthy list of
things you should never say to a VC, including "our projections are
conservative," "there is no competition," "we're going to sign a
contract with XYZ company next week," and "ABC competitor can't move
fast enough."
VCs have heard
these claims over and over again. "Entrepreneurs don't realize that
these are big red flags for investors," he says. Do yourself a favor and
don't repeat them -- even if you honestly believe they're true. Just
focus on the fundamentals of your company and how you're going to win.
Don't make statements on which you can't deliver. For example, if you
don't have a contract in hand, don't suggest that your inches away from
landing Cisco as a customer.